Citizens is here for you if your property does experience damage and you would like to file a claim.

The important information below will assist you with Citizens' claims process. 

Call Citizens First to Report A Loss 

Call Citizens' toll-free claims hotline at 866.411.2742 as soon as you become aware of or suspect any damage from the storm. Trained professionals are available 24/7 to take your claim information and start you on the road to recovery.  

Have the following information available when you call: 

  • Your policy number
  • Your contact information, including any temporary addresses or phone numbers
  • Description of damage (Example: tree fell on roof; lightning struck house)
  • Mortgage company information (if applicable)

Call even if you don't have all of this information. Citizens will be able to assist you. 

To learn more about reporting a claim: 

Don't Sign Away Your Rights 

Be careful signing over your insurance benefits to anyone. Some contractors may ask you to sign an assignment of benefits (AOB) contract before starting emergency repairs. Signing over your benefits can cause increased costs for which you could be held responsible. You are urged to exercise caution before signing any documents that give your insurance benefits to someone else. 

Please call Citizens first and see our Assignment of Benefits: What You Need to Know brochure to learn about the risks. 

Stay Informed

Call Citizens toll-free at 866.411.2742 if you have any questions or need additional information about a claim.

Together let us put forth all our efforts to ensure that not only our families and friends but all the people affected get the support they direly need. Thank you very much for your support!  If you have other resources please send them to me so that I can update this and we can get the information out to as many people as possible!